Saturday, February 9, 2013
Social media connection with businesses
I think everyone at one point or another has had difficulty communicating with a business. Either through, a return, trying to purchase something or even just trying to understand there product. I know I have ran into communication issues with different businesses many times. One time especially comes to mind, because I was very frustrated at the time. I went to Best Buy with a defective power supply that was purchased for me from here, but I didn't have a receipt and just wanted a working power supply. I know they have done this before for me last year and it was not a issue. The gentlemen I talked to told me he had work for Best Buy three years and they would never do that. So basically he was calling me a liar and blowing me off which made me very upset. Social media would have made it at least easier for me to vent over the issue and let everyone know how I felt about the experience. Plus, if anyone else had a similar experience we could vent together and let people know how this business treated customers. Now, I have also had many positive experiences. I love to promote indie games or games in beta that I have been very impressed with by liking there Facebook or posting on mine to let people know. It helps get there name out there and lets my friends know about it too.
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I like your last point about promoting smaller scale things, like games. I do the same and I think every little bit of exposure small companies (game companies or other) get is great for them.
ReplyDeleteI shared similiar experience as being implied as a liar when what I said was summarily dimissed as something never happened before or "we never do that". It is maddending and leaves you speechless. I believe social media such as Facebook would give back your voice in exposing the lies that business perpetrating in their attempt to avoid their liabilities.
ReplyDeleteI've never had that experience with BestBuy, I take back stuff all the time recipt or not package or not. I must have one of those trusting faces or the fact I demand a manager or just make a scene.
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